A travel agent is a person who books and arranges tours, flights, accommodation and car rental for individuals and groups for holiday purposes. Travel agents are generally required to hold a formal qualification. Many are ATAS accredited, which means they are members of the Australian Federation of Travel Agents. They are also usually required to be a member of a state industry association. This helps them keep up to date with industry developments and regulations, as well as being protected by a jointly administered compensation fund in case of any issues whilst on the job.
The job of a travel agent requires a high level of customer service and an ability to deal with customers in a variety of situations. They may also be required to assist with booking events and weddings, organising business trips, and even offering advice on health and safety. Some travel agents specialise in particular regions both internationally and nationally and become experts on those destinations. Others specialise in particular types of holidays, such as luxury or family holidays.
Travel agents are required to work a number of hours per week, and this can vary from agency to agency. Most operate during traditional business hours, but some may choose to stay open longer in times of high demand. Some also offer part-time or casual work options for those who wish to work fewer hours.
Australia is a world class destination and has something to offer everyone, whether it be a relaxing beach break or an outback adventure. The best way to get the most out of your next trip is to use a local, professional Australian travel agency. Spencer Travel has a long history of delivering high quality, value for money holiday experiences to its clients, whether it’s their dream trip or a last-minute getaway.
Whether you want to sail on Sydney Harbour or dive on the Great Barrier Reef, the team at Spencer Travel can find you the perfect trip to suit your needs and budget. With expert knowledge of Australia, a commitment to customer service and access to exclusive airfares, accommodations and tours, they can make your next holiday one you’ll never forget.
Australian Travel has been operating since 1969 and offers tailor made holidays to overseas and domestic destinations including a wide range of packages to their core destination Australia. Their extensive experience, first hand knowledge of their offered destinations, direct partnerships with multiple carriers and strict provider selection criteria allow them to offer their travellers unique and exceptional travel products at the lowest rates.
During the pandemic, international border closures, city-wide lockdowns and other restrictions severely disrupted tourism and resulted in a dramatic drop in industry revenue. As restrictions eased during 2022, revenue recovered rapidly. But not all agencies have been able to return to profitability immediately. Gloria Gammo, owner of Sydney-based luxury cruise specialist GG Inspired, says her staff would be out of jobs without the government’s JobsKeeper support scheme. She appeared with a Melbourne travel agent at a press conference calling for it to be extended. Australian Travel Agent